top of page

SHIPPING & RETURNS

SHIPPING POLICY

At Mist & Memories, each order is made with care, and we do our best to get your handcrafted pieces to you as quickly and safely as possible.

 Processing Time

All of our products are handmade, which means we need a little time to make them perfect for you!

  • Standard Processing Time: 3–7 business days

  • Custom Orders: May take slightly longer depending on design complexity — we’ll always keep you updated!

 Shipping Time (After Dispatch)

Once your order has been processed and packaged, you will receive a confirmation email with tracking details (if applicable).

Estimated Delivery Times:

  • AUS: 2–5 business days

  • International: 7–15 business days (delays may occur due to customs or local postal services)

 Do You Ship Internationally?

Yes! We ship worldwide. Shipping rates and delivery times will be calculated at checkout based on your location.

 Shipping Costs

Shipping costs are calculated at checkout and are based on the size, weight, and destination of your order. Free shipping may be available on orders over a certain amount — keep an eye out for promotions!

 Delays & Lost Parcels

While we do our best to ensure your order arrives on time, we are not responsible for shipping delays caused by postal services or customs. If your package hasn’t arrived within the expected timeframe, please reach out to us at [insert your email address], and we’ll be happy to help track it down.

 Incorrect Address?

Please double-check your shipping address before confirming your order. If you’ve made a mistake, contact us as soon as possible — we can’t make changes once the order has been shipped.

 Still Have Questions?

We’re here to help! Feel free to reach out via our contact page or email us directly with any shipping concerns.

RETURN & EXCHANGE POLICY

At Mist & Memories, each item is handmade with love and care. We want you to love your order just as much as we loved creating it! If something isn’t quite right, we’re here to help.

 Returns

Due to the handmade and often custom nature of our products, we do not accept returns unless the item arrives damaged or defective.

If your item is damaged upon arrival, please contact us within 7 days of receiving your order with:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged item and packaging

We’ll do our best to make it right!

 Exchanges

We only offer exchanges for damaged or faulty items. If approved, we will either:

  • Replace the item, or

  • Offer a store credit for the value of the item (excluding shipping)

 Non-Returnable/Non-Exchangeable Items

We do not accept returns or exchanges on:

  • Custom or personalised items

  • Earrings (for hygiene reasons)

  • Sale or discounted items

 Return Shipping

If an item needs to be returned due to a defect or issue on our end, we will cover the return shipping cost. If the return is for any other reason (where applicable), the buyer is responsible for return shipping.

 Processing Time for Exchanges

Once we receive your returned item and it’s been inspected, we will notify you of the approval and process your exchange or store credit within 3–5 business days.

 Need Help?

If you have questions about a specific item or your order, please reach out to us at [insert your email address here] — we’re always happy to help!

bottom of page