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Terms & Conditions

CUSTOMER CARE

At Mist & Memories, your satisfaction means everything to us. We take pride in handcrafting each of our products with love, care, and creativity — and we’re here to make sure your experience is just as special as the pieces you receive.

 Get in Touch

Have a question, concern, or just want to say hello?
You can reach us at officialmistandmemories@gmail.com or through our contact form on the website. We aim to respond within 1–2 business days.

 Order & Shipping Info

  • All items are handmade to order unless otherwise stated.

  • Please allow 1-3 business days for processing before dispatch.

  • You’ll receive a confirmation email once your order has been shipped, including tracking details where applicable.

 Returns & Exchanges

As most of our products are custom-made, we do not offer returns or refunds unless the item arrives damaged or incorrect.

If there’s an issue with your order, please email us within 5 days of delivery with:

  • Your order number

  • A clear photo of the item

  • A description of the issue

We’ll do our best to make it right.

 Product Care Tips

To keep your handcrafted items looking their best:

  • Tote Bags: Do not wash in hot water. Do not tumble dry. Do not iron directly on vinyl. Hand wash gently with cold water and air dry flat.

  • Resin Products: Handle with care. Avoid direct heat or harsh chemicals.

  • Wax Melts & Candles: Keep out of reach of children and pets. Never leave a burning candle unattended.

 We’re Here for You

Every piece we create is a little piece of art, made just for you. If you have any feedback, we’d love to hear it. Thank you for supporting our small business and being part of the Mist & Memories family.

PRIVACY & SAFETY

Privacy & Safety

At Mist & Memories, your privacy and security are extremely important to us. We are committed to protecting your personal information and ensuring that your shopping experience is safe and secure from start to finish.

 Privacy Policy

When you make a purchase or contact us, we may collect the following information:

  • Your name

  • Email address

  • Shipping address

  • Payment information

This information is only used to process and fulfill your order, provide customer support, and improve your shopping experience. We do not sell, share, or rent your personal information to any third parties.

 Secure Payments

All payments made on our website are processed securely through trusted payment gateways (e.g., PayPal, Square, etc.). We do not store or have access to your credit card details at any point during the transaction.

 Email Communication

When you sign up for our newsletter or place an order, you may receive emails from us with updates, promotions, or important information about your order. You can unsubscribe at any time using the link provided in our emails.

 Data Protection

We use industry-standard security measures (such as SSL encryption) to protect your personal information from unauthorized access, misuse, or disclosure.

 Cookies

Our website may use cookies to enhance your browsing experience. Cookies help us understand how you interact with our site so we can improve functionality and tailor content to your preferences. You can choose to disable cookies in your browser settings.

 Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Request that we delete your personal data from our system (subject to legal or order-processing obligations)

To exercise any of these rights, please contact us at officialmistandmemories@gmail.com. Your Trust Matters

Thank you for trusting Mist & Memories with your information. If you have any questions or concerns about your privacy or security, don’t hesitate to reach out — we’re here to help.

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